Introduction

Welcome to Surefix. These Terms and Conditions govern your use of our website and any transactions you make with us.

By accessing our website or purchasing our products, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

Company Overview

Surefix is a trusted brand specializing in Pipe Supports, Hangers, Pipes, Fittings, Clamps, Brackets, Valves, Water Meters, and related industrial and plumbing products.

We operate across Saudi Arabia and the Middle East, providing reliable, durable, and high-quality solutions for water, plumbing, and industrial applications.

Product Information

We strive to describe all products accurately. However, specifications such as color, material, finish, or dimensions may vary slightly due to manufacturing tolerances or screen differences.

Surefix reserves the right to modify product specifications, designs, or prices without prior notice.

Pricing and Payment

All prices are listed in SAR or USD and exclude VAT and shipping unless otherwise stated.

• Prices may be updated at any time.
• Payments must be made through approved channels such as bank transfer or payment gateway.
• Orders will be processed after payment confirmation.

Order Confirmation

Orders are confirmed only after Surefix issues an Order Acknowledgment or Proforma Invoice.

Surefix reserves the right to cancel orders due to stock issues or pricing errors. Payments received will be refunded where applicable.

Delivery and Shipping

Orders are processed within 24–48 hours after confirmation. Delivery timelines depend on stock availability and logistics conditions.

• Typical delivery in Saudi Arabia: 7–10 working days
• Shipping costs depend on size, weight, and destination
• Delays caused by logistics providers are beyond Surefix control

Inspection and Acceptance

Customers must inspect goods upon delivery. Any defect or shortage must be reported within 48 hours.

After this period, goods will be considered accepted in good condition.

Returns and Replacements

• Returns accepted only for verified manufacturing defects.
• Products must be unused and in original packaging.
• Custom or special-order items are non-returnable.
• Credits or replacements are issued at Surefix discretion.

Warranty Policy

Warranty applies only to manufacturing defects and does not cover misuse, corrosion, environmental damage, or unauthorized modifications.

Claims must include invoice details and photographic evidence.

Limitation of Liability

Surefix shall not be liable for indirect damages including loss of profit or business interruption.

Total liability shall not exceed the product purchase value.

Intellectual Property

All website content including text, graphics, and images are the intellectual property of Surefix.

Unauthorized reproduction or distribution is prohibited.

Governing Law

These Terms are governed by the laws of the Kingdom of Saudi Arabia.

Any disputes will be handled by the courts in Dammam, Saudi Arabia.

Changes to Terms

Surefix reserves the right to update these Terms at any time. Continued use of the website implies acceptance of updated terms.